Medical Office Receptionist

LifeStance Health•Aurora, CO

10d•Onsite

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. As the fastest-growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. We are seeking a reliable and motivated Front Office Coordinator to join the LifeStance team. This candidate will be responsible for supporting the front office, patients, and clinicians within any assigned site. You will be responsible for patient management, check in/out processes, answering phones, assisting patients in-person and/or remote, including scheduling follow-up appointments, and resolving a variety of issues surrounding patient accounts and patient care issues by providing quality customer service. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service.

Requirements

High School Diploma or equivalent
2 years of customer service care experience; experience in healthcare is highly preferred
Ability to multitask
Ability to work independently and as a team member
Strong communication skills, both written and verbal
Qualified candidates must be legally authorized to be employed in the United States
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Nice To Haves

Associate’s degree preferred
Prior knowledge of OSHA/HIPAA regulations would be advantageous

Responsibilities

Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.
Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc.
Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
Answering emails and Patient Messages via Patient Portal and voicemails
Auditing the scheduler daily for appointment cleanup
Office upkeep and making sure common space is clean and clutter free
General office duties, such as sorting the office mail, scanning documents, and Efaxes
Backup support to the Office Manager for the pre-appointment processes
All other office duties as assigned by the Office Lead