Medical Office Receptionist - Specialty

Endeavor Health•Buffalo Grove, IL

3d•Hybrid

About The Position

The Medical Office Receptionist provides essential office support, including reception, scheduling, and patient assistance, to ensure a high-quality patient service and satisfaction experience. This role involves greeting patients and visitors, referring them to appropriate departments, notifying resources of arrivals, and ensuring demographic and eligibility information is accurate. The receptionist will also handle incoming calls, register new patients, schedule appointments, manage reschedules and cancellations, collect co-pays and balances, and respond to inquiries using organizational policies and procedures. Communication with other departments, team members, physician offices, and patients may be required for information exchange or problem resolution. Clerical duties, ordering supplies, operating standard office machines, and potentially assisting with medical records are also part of the role. Maintaining a neat and professional work area and performing special projects as assigned are expected, all while adhering to NCH standards, policies, and procedures.

Requirements

Highschool Diploma, GED, or Higher Education completed
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
Refers patients and visitors to appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.