Medical Office Receptionist Float – Family Care Clinic – Full-Time, Days

#REF!•Grapevine, TX

5d•Hybrid

About The Position

The Medical Office Receptionist Float will provide administrative support to the Family Care Clinic. This full-time position involves floating between multiple clinic locations to ensure seamless patient care and administrative operations. The role requires a strong understanding of clinic procedures, excellent customer service skills, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

High School Diploma or equivalent
Six months Medical Office Experience in a Clinic or Six months Customer Service experience in a Clinical Setting or Office Environment
Knowledge of insurance authorization/billing requirements
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast paced environment

Responsibilities

Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Conducts all functions associated with patient check-in and patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Answers phone calls and directs them appropriately.
Schedules and confirms appointments according to office guideline.
Obtains accurate patient and verifies insurance information and prior authorization, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepares charts for patient appointments making sure all necessary information is complete.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Performs other duties as assigned.