Medical Office Manager- Verona Family Practice and Staunton Medical Associates

Augusta Health•Fishersville, VA

19d•Onsite

About The Position

Supervises staff performing revenue cycle activities for pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, appointment scheduling, check-in/out, health information management, DNV, optimization of physician schedules, excellence in customer service and quality monitoring for multiple physician practices. Analyzes revenue-related information to identify trends and takes action to maintain or improve revenue performance, reduce no-shows, improve customer service scores, etc. Leads improvement efforts in front end processes. Proactively manages front office operations to support accessible, customer-friendly patient care and services in a safe environment at Augusta Medical Group.

Requirements

High School Diploma or equivalent required
Four (4) years healthcare experience, including one (1) year supervisory or lead experience required.
Working knowledge of Microsoft applications.
Proficiency on Microsoft Excel
Demonstrated multi-tasking skills
Excellent communication and presentation skills, both verbal and written
Ability to collect, analyze and apply data and other practice information.
Prepare and present written and oral reports with recommendations.
Personal organization and time management.
Courteous, supportive and cooperative interactions with other AMG and AH staff.
Human relations and teamwork.
Personal adaptability.
Personal motivation.
Listening.

Nice To Haves

Bachelor’s Degree preferred
Certification in medical practice management (CMOM, CPPM, CMPE) preferred.

Responsibilities

Supervise staff performing revenue cycle activities for pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, appointment scheduling, check-in/out, health information management, DNV, optimization of physician schedules, excellence in customer service and quality monitoring for multiple physician practices.
Analyze revenue-related information to identify trends and take action to maintain or improve revenue performance, reduce no-shows, improve customer service scores, etc.
Lead improvement efforts in front end processes.
Proactively manage front office operations to support accessible, customer-friendly patient care and services in a safe environment at Augusta Medical Group.