Medical Office Manager

Bethany Medical•High Point, NC

3d•Onsite

About The Position

The Medical Office Manager is responsible for the overall day-to-day operations of assigned clinic locations. This leadership role oversees Medical Assistants, Front Office Staff, and works collaboratively with Providers and Ancillary Departments to ensure efficient operations, exceptional patient care, and continued practice growth. The Medical Office Manager serves as a key operational leader focused on increasing patient volumes, improving scheduling efficiency, enhancing patient satisfaction, and supporting the strategic growth of the practice. This position reports directly to the Director of Operations.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field is required.
Minimum of 3-5 years of healthcare management or medical office leadership experience.
Experience supervising clinical and administrative staff in a primary care practice or outpatient setting.
Demonstrated success in improving operational efficiency and growing patient volumes.
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Knowledge of medical office operations, scheduling systems, and healthcare regulations.
Ability to analyze data and implement operational improvements.
Strong problem-solving and decision-making skills.
Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Ability to sit, stand, and walk for extended periods.
Ability to occasionally lift to 25 pounds.
Ability to work in a busy clinical environment.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, Management, or a related field is preferred.
Multi-specialty clinic experience preferred.

Responsibilities

Manage the daily operations of assigned clinic locations.
Ensure efficient patient flow from check-in through check-out.
Monitor clinic performance and implement process improvements to maximize productivity.
Ensure compliance with company policies, procedures, and regulatory requirements.
Address operational challenges and resolve patient and staff concerns in a timely manner.
Maintain a professional, patient-centered environment throughout the clinic.
Directly supervise Medical Assistants and Front Office Staff.
Provide leadership, coaching, training, and performance management for assigned employees.
Assist with hiring, onboarding, scheduling, and retention of staff members.
Conduct regular staff meetings and performance evaluations.
Foster teamwork, accountability, and a culture of excellent customer service.
Collaborate closely with Physicians, Nurse Practitioners, Physician Assistants, and Ancillary Staff to optimize clinic operations.
Ensure Providers have the resources and support necessary to deliver high-quality patient care.
Coordinate operational needs among departments, including imaging, and other ancillary services.
Facilitate communication between Providers, staff, and leadership.
Develop and implement strategies to increase patient volumes and practice growth.
Monitor provider schedules and appointment utilization to maximize access and productivity.
Identify opportunities to improve patient scheduling efficiency and reduce appointment gaps.
Track key performance indicators related to patient volume, scheduling effectiveness, and provider productivity.
Analyze operational data and make recommendations to improve clinic performance and patient access.
Monitor staffing levels and scheduling to ensure appropriate coverage and cost efficiency.
Review operational reports and identify areas for improvement.
Support revenue cycle initiatives by ensuring accurate patient registration, insurance verification, and documentation processes.