Medical Office Manager

The Children's Clinic•Fredericksburg, VA

3d•Onsite

About The Position

The Office Manager is responsible for overseeing the daily administrative and operational functions of the Children’s Clinic of Fredericksburg, Doorstep Urgent Care, and the Children’s Counseling Center. This leadership role is responsible for ensuring operational efficiency, workflow consistency, administrative oversight, and the successful execution of processes and procedures across all entities. We are seeking an energetic Medical Office Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our Pediatric Office, ensuring efficiency, compliance and excellent patient care. The ideal candidate will be go-getter, possess strong organizational skills, and help maintain our vision and mission.

Requirements

Bachelor’s degree in business or a related field
3 to 5 Years of Experience as a Medical Office Manager
Deep understanding of organizational effectiveness and management
Skills with Employee Relations
Excellent verbal and written communication
Knowledge of sound business practices and financial principles

Responsibilities

Oversee daily clinic operations and workflow execution across all three entities
Monitor operational performance and identify areas requiring improvement
Maintain organization, structure, and consistency within office operations
Address operational concerns and workflow disruptions in a timely manner
Ensure all locations remain patient-ready, organized, and professionally maintained
Implement policies and procedures established by Operations Manager
Serve as liaison between clinic staff and Operations Manager
Monitor staffing needs and operational efficiency
Escalate high-risk or complex issues to Operations Manager
Maintain documentation related to staff performance and compliance
Supervise clinical and administrative staff across all entities
Provide guidance, direction, and support to staff and department leads
Promote accountability, professionalism, and strong communication among teams
Assist with staffing coordination, scheduling oversight, and operational coverage
Ensure staff are following established procedures, policies, and expectations
Conduct performance reviews, coaching, and corrective action
Manage attendance, scheduling, PTO approvals, and coverage
Address employee concerns and enforce clinic policies
Evaluate current workflows, systems, and procedures for efficiency and effectiveness
Develop and implement workflow improvement initiatives when appropriate
Identify recurring operational issues and recommend long-term solutions
Assist in creating, organizing, and maintaining office processes and procedures to include: workflows and SOP’s
Ensure consistency in operational standards across all locations
Present operational ideas, recommendations, and larger process improvement initiatives to executive leadership
Participate in operational planning and organizational development discussions
Provide leadership with operational insight, workflow observations, and recommendations for improvement
Assist in implementing organizational goals and operational changes
Support leadership in maintaining a productive, structured, and patient-focused work environment
Ensure compliance with HIPAA, safety standards, infection control protocols, and organizational policies
Maintain confidentiality of patient, employee, and organizational information
Promote professionalism and positive workplace culture across all departments