Medical Office Manager (Bilingual preferred)

Pandya Medical Center•Lawrenceville, GA

9d•Onsite

About The Position

Pandya Medical Center is seeking an Office Manager (bilingual preferred) to ensure the smooth and efficient operation of the office. This role is crucial in maintaining an excellent patient experience from scheduling and registration through patient care and check-out. The Office Manager will oversee daily functions, manage staff, drive financial performance, and ensure regulatory compliance, all while fostering a positive environment for both patients and staff. The position offers strong growth opportunities and robust benefits within a highly reputed medical practice in North Atlanta.

Requirements

Strong understanding of medical billing, insurance (Medicare, Medicaid, commercial), and patient financial responsibilities.
Excellent ability to explain financial obligations, insurance benefits, and new patient forms clearly and kindly.
Experience in hiring, supervising, and conducting performance reviews.
Knowledge of HIPAA and labor laws.
Skilled in using healthcare software, computer systems, and common office programs (Google Drive, Google Sheets, Google Docs, etc.)
Ability to manage supplies and equipment, and utilize computerized scheduling systems.
Strong problem-solving skills and the ability to handle multiple tasks efficiently.
Excellent verbal and written communication, including the ability to interact professionally with diverse individuals (patients, staff, providers, vendors).
Ability to foster a positive team environment and provide exceptional customer service.
Understanding of continuous process improvement principles.
Strong attendance and punctuality.
Adherence to HIPAA regulations and confidentiality policies.
Ability to work independently and collaboratively.
Minimum High School Diploma
3+ years in a medical management office preferred
Experience with EMR (electronic medical records), medical terminology
Previous experience in specific medical field preferred
Bilingual Spanish preferred

Responsibilities

Oversee daily office functions, manage staff, and ensure efficient workflow and cost control.
Drive financial performance for patient scheduling, registration, and billing.
Minimize wait times and improve patient experience through proactive problem-solving.
Hire, train, and manage office staff, including performance reviews and development.
Maintain inventory, manage equipment, and coordinate supply deliveries.
Ensure the office space is presentable and functional.
Verify invoices and credit card statements, and submit to finance department.
Develop and maintain office procedures, and ensure regulatory compliance (OSHA, labor laws).
Address patient complaints and implement process improvements.
Manage staff schedules, timekeeping, and provider coverage.
Coordinate with vendors such as document shredding and bio-hazard pick up.
Conduct staff meetings, provide regular reports to the Regional Dir of Operations, and coordinate with other departments.
Promote excellent patient and staff interactions.
Support various projects as needed.
Travel to other locations as needed.