Medical Office Manager

Palm Medical Centers•Tampa, FL

3d•Onsite

About The Position

Palm Medical Centers is seeking a Medical Office Administrator for our Tampa-Forest Hills location. The ideal candidate will need to be experienced in Primary Care as well as have supervisory experience.

Requirements

Knowledge of office management procedures.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
High school diploma or equivalent required
At least three years of administrative and clerical experience in healthcare, managed care, Hedis, KPIS, and metrics required.
Ability to commute/relocate to Tampa, FL: Reliably commute or planning to relocate before starting work (Required)
Medical management: 5 years (Required)
Customer service: 10 years (Required)

Nice To Haves

Associates degree in office administration or related field preferred, not required.
MA Certification, MA work experience is preferred.
Associate degree (Preferred)
Microsoft Office: 5 years (Preferred)

Responsibilities

Assists with direct supervision of medical center personnel and ensures adequate staffing levels.
Evaluates medical center personnel, employee performance, and makes recommendations.
Counsels and discipline employees when necessary; monitors productivity levels of personnel.
Assists in developing and updating policy and procedure manuals.
Assists with processing daily cash reconciliation/ deposits and other reports as necessary and ensures petty cash is accounted and safeguarded.
Collects and summits monthly statistical reports to Upper Management for all center services and departments.
Assists in developing progressive departmental goals and appropriate measures to ensure timely effective results.
Assists in recommending procurement of supplies, equipment, and modifications necessary for practical economical operations.
Responsible to comply with on call rotation
Assists with analyzing and developing productivity of departments.
Analyzes data related to physician’s productivity and member services.
Works closely with the Marketing Dept. in developing strategies to increase and retain membership.
Handles and resolves member complaints and grievances.
Ensures that referrals are being issued in a timely manner.
Maintains updated documentation of licenses and in-services to comply with regulatory compliance procedures.
Maintains open communication with Administrator on daily operational issues.
Schedules supervision and staff meetings.
Ensures customer satisfaction with all members
Oversees the daily work activities of the medical office.
May handle or assist with discipline and termination of employees in accordance with company policy.