Medical Office Manager II

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C•Newport News, VA

About The Position

The Medical Office Manager II is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers; may take the lead in the group.

Requirements

Knowledge of organizational policies, procedures, and systems.
Knowledge of clinic office procedures.
Knowledge of computer systems and applications.
Knowledge of medical practices, terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in operating a variety of office equipment and computer programs.
Ability to work scheduled hours as defined in the job offer.
Ability to read, interpret and apply policies and procedures.
Ability to communicate clearly and effectively.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, public effectively.
Ability to work with minimal supervision.
Associates degree or equivalent.
Minimum of 5 years of experience in a medical office setting.
Experience with prior EHR systems, required.

Responsibilities

Oversees daily office operations and delegates as needed.
Responsible for providing overall leadership, growth, marketing, administration, and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
Create an atmosphere of team building for the site and set a professional example for staff.
Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.
Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.
Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.
Review financials (e.g., P&L statements, GL reports, inventory control, payroll, etc.).
Submit daily deposit registers to accounting as well as track timekeeping for employees.
Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.
Hold weekly and or monthly meetings with managing physician and staff.
Responsible for resolving patient complaints and customer service issues.
Maintains strictest confidentiality.
Other duties as assigned.