Medical Office Coordinator (East End)

Virginia League for Planned Parenthood•Richmond, VA

7d•Onsite

About The Position

Virginia League for Planned Parenthood is seeking a full time Medical Office Coordinator to join our East End team. The position supports all aspects of reception, front desk and medical office functions of a busy health center. As the initial in-person contact with clients and guests, our Medical Office Coordinators are responsible for making a positive first impression by providing a warm welcome and efficient first encounter.

Requirements

High school diploma or equivalent.

Nice To Haves

Medical office experience is preferred.
Individuals who are bilingual in English/Spanish are encouraged to apply for this role.

Responsibilities

Perform opening and closing procedures for medical office area; maintain general organization and professional appearance of waiting room and reception/office areas.
Ensure adequate inventory of office supplies and visit forms for smooth day-to-day operations.
Perform pre-visit schedule audit to include demographic and insurance accuracy in our Electronic Medical Records system (EPIC), insurance eligibility status and pre-populate patient copays for ease of payment.
Greet patients and visitors in a welcoming and efficient manner.
Manage flow of clients and visitors in the reception area; assist vendors with deliveries.
Register patients and assess client fees, to include insurance verification, payment collection/processing and completing required screening/forms for financial assistance programs.
Provide accurate and unbiased information about VLPP schedule and services and schedule appointments as necessary.
Process sales of birth control orders and other supplies according to applicable pharmaceutical policies.
Maintain strict cash control and records of all client payments.
Complete shift-end and day-end procedures to include batch reconciliation and cash drop.
Provide information to and make appointments for patients.
Manage all clinic paperwork, to include triaging messages, faxes, mail and refill requests and requests for records; process related requests as necessary.
Participate in patient follow-up systems as directed, including alerting patients and clinic staff when advised care is pending.
Participate in clinic efforts to achieve customer service, productivity and revenue goals; demonstrate commitment to center’s operating values of patient-centered care, team approach to work and consistent regulatory compliance/inspection readiness.
If bilingual, provide interpretation/translation as needed to clients and other staff.