Medical Office Coordinator

Pediatric Therapies Hawaii LLC•Wailuku, HI

8h•$22 - $26•Onsite

About The Position

We are looking for an enthusiastic, Medical Office Coordinator team member to join our Wailuku Clinic 'Ohana'! We are a growing outpatient practice on Maui, dedicated to meeting a critical need in our community by providing high-quality Physical, Occupational, Speech, and ABA Therapy services to children of all ages and abilities. Our mission is to make therapy services accessible to every child on Maui, while enabling our therapists to achieve the ideal work/life balance to truly enjoy the lifestyle that Maui has to offer. With several state-of-the-art locations across Central, Upcountry, and West Maui, we are committed to expanding our reach and positively impacting more children’s lives. At the heart of our clinic is a strong culture of 'Ohana (family), integrity, transparency, and open communication. We foster a supportive work environment where team members are encouraged to grow professionally, enjoy regular social activities, and celebrate both staff and patient successes. We offer mentorship, ongoing professional development, and opportunities to contribute to our mission of being leaders in child development services. As we continue to expand, you will play a key role in driving our growth, educating the community, and helping more children participate fully in life. We are excited about the future of Pediatric Therapies Hawaii and the difference we can make together in our underserved community. If our values and the opportunity to live and work on Maui resonate with you, we encourage you to apply. We look forward to hearing from you!

Requirements

Previous experience in a medical, dental, veterinary, or other healthcare office.
Experience with patient scheduling and front desk operations.
Excellent customer service and interpersonal skills.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Professional verbal and written communication skills.
High level of professionalism, reliability, and confidentiality.
Basic computer proficiency and willingness to learn new software systems.
Ability to work independently while collaborating effectively with the team.
Team player with a high ownership mentality.

Nice To Haves

Medical front desk experience is preferred
Experience using an Electronic Medical Record (EMR) system.
Experience working with children and families.
The ability to problem solve and think critically

Responsibilities

Onboard new patients: review policies, collect forms, and schedule evaluations.
Manage patient check-in and check-out procedures accurately and efficiently.
Answer incoming phone calls and direct inquiries appropriately.
Assist patients and therapists with scheduling requests.
Collect co-payments and other patient payments in accordance with clinic procedures.
Verify and update patient demographic, contact information, and schedule availability.
Maintain, manage, and update therapists schedules including rescheduling cancellations and no-shows.
Scan documents and process incoming and outgoing medical records requests.
Utilize the clinic's Electronic Medical Record (EMR) system for patient registration, scheduling, and documentation.
Verify insurance eligibility and benefits.
Monitor office and supply inventory and coordinate ordering as needed.
Communicate effectively with therapists, patients, families, and administrative staff.
Process and track new referrals.
Perform other front office administrative duties as assigned.