Medical Office Coordinator- Leland Clinic

Bodies in Balance Physical Therapy•Wilmington, NC

10d•$17 - $17•Onsite

About The Position

Bodies in Balance is a physical therapist-owned outpatient physical and occupational therapy practice serving our local coastal community. We are looking for an experienced, dependable, and highly organized Office Coordinator to join our Leland clinic. This position is ideal for someone with experience in healthcare administration, medical reception, patient scheduling, referral coordination, or a medical front office who enjoys helping patients while keeping the day-to-day operations of a busy clinic running smoothly. The Office Coordinator plays an important role in creating a positive patient experience while ensuring our clinic operates efficiently.

Requirements

Previous experience in medical reception, healthcare administration, patient coordination, scheduling, or a similar healthcare role
Strong verbal and written communication skills
A warm, professional, and compassionate approach with patients
Excellent attention to detail and follow-through
Strong organizational skills and the ability to manage multiple priorities
Comfort working in a busy healthcare environment
The ability to learn and confidently use scheduling, electronic medical record, and other software systems
Reliability, professionalism, and a commitment to being part of a team
The ability to maintain patient confidentiality and handle sensitive information professionally
A genuine interest in helping people and providing an excellent patient experience

Responsibilities

Receive and manage new patient referrals, obtain necessary information, and coordinate the start of care.
Communicate clearly, professionally, and compassionately with patients by phone, in person, and through other communication channels.
Schedule evaluations and follow-up visits, manage cancellations and rescheduling, and help maintain an efficient therapist schedule.
Welcome patients, assist with check-in procedures, and ensure patients receive the information they need.
Accurately document and communicate referral and patient information and follow up on outstanding items.
Help keep the clinic organized, prepared, and ready for patients throughout the day.
Work proactively with the clinical team to identify scheduling opportunities and maximize access for patients.
Assist therapists and other team members with clinic needs as appropriate.