Core Physicians - Medical Office Coordinator

Beth Israel Lahey Health•Exeter, CA

8d•$18 - $26

About The Position

Provides administrative support to physician practice, clinical staff and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance, office supplies and daily banking.

Requirements

High school graduate or equivalent
1-3 years experience in customer service environment
BCLS within 6 months of hire

Responsibilities

Utilizes superior customer service skills to perform daily administrative duties of the practice, including greeting/check-in/check-out, scheduling patients, answering telephones, and taking messages.
Collects co-pays and patient balances, verifies insurance eligibility, and updates patient demographics. Meets TOS payments, eligibility, and denial rate performance metrics as assigned by standard work.
Posts payment and adjustment transactions, balances daily journal, and closes batches every day.
May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
May be asked to mentor and train new staff.
Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
Assigns new patients to a provider and care team to establish a care partnership.
Ensures scheduling consistency (continuity of care) for their assigned care team.
Follows all standard work protocols and may be asked to complete order and referral reconciliation.
Demonstrates sensitivity to the patient's comfort, confidentiality, and concerns while maintaining a therapeutic environment for the patient and family in accordance with provider and CORE standards.
Provides coverage for other Core offices as requested.