Medical Office Coordinator

BCOTB • Riverview, FL

7d • Onsite

About The Position

Our team is looking for a Medical Office Coordinator who wants to work in an environment supported by leadership, guided by ethical billing and clinical practices, who wants to make an impact without leading to burnout. We love to support our team, with a hands-on leadership approach from the top down. We are here for our clients, our clinicians, our administrative staff and to create an environment to foster a culture of support (we won't abandon you after the day you onboard with our team). Owned and operated by a Board Certified Behavior Analyst for 23 years, we are proud of our operations and processes, and we don't engage with private equity firms.

Why Join Our Team?
No Medicaid (private insurance only)
Minimal travel, if any
Ongoing support from ALL leadership
Predictable and balanced schedule Monday - Friday, 8 am - 5 pm
Eligible for overtime (with prior approval)
No evenings or weekends
Paid holidays
Paid time off
Stable growth
Opportunities for advancement into Front Office Manager or Operations

The Medical Office Coordinator will be responsible for customer service, assisting with scheduling adjustments, office management and general maintenance of the respective facility. The Medical Office Coordinator will collaborate with the Clinical Coordinator and General Manager to support and maintain BCOTB’s clinical and business goals.

Requirements

• 1-2 years medical receptionist experience
• 1-2 years with customer service experience
• 1-2 years with scheduling experience
• 1-2 years experience with insurance verification and authorization
• Must be authorized to work in the United States
• Must be able to pass a level one and level two background check
• As we support multiple clinics, must have a valid driver license, proof of insurance and reliable transportation

Nice To Haves

• AA or Bachelor's Degree Preferred

Responsibilities

• Serve as primary client contact; answer calls and resolve inquiries, with support from General Manager
• Review and verify timely arrivals and departures of clients and clinical staff
• Support in adjusting coverage as needed for call-outs from clients and clinical staff
• Verify insurance benefits during client onboarding and authorization periods, as assigned
• Oversee daily clinic operations, cleanliness, supplies, and maintenance
• Support the collection of copays and private pay balances
• Support team meetings and communicate schedule updates
• Maintain high satisfaction standards and vendor effectiveness
• Reviews all previous day’s billing
• Serves as main contact for clinic to all clients/parents and assists with all requests and needs
• Communicates with all staff members on daily activities and/or changes to schedule
• Oversees scheduling
• Supports the Associate Director of Clinical Services/Clinical Coordinator
• Ensures customer satisfaction
• Purchases and maintains materials and supplies, as needed
• Stays within facility budget

Benefits

• Paid holidays
• Paid time off
• Eligible for overtime (with prior approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED