Medical Office Client Service Representative On Call

Benton County•Corvallis, OR

10d•Hybrid

About The Position

Want to do meaningful work that will leave a lasting impact in our community while growing your career? The Benton County Health Services is in search of a Medical Office Client Service Representative to support our Health Centers. This position supports the various programs of Benton County Health by providing excellent, courteous, positive customer service to a widely diverse community/client base externally and internally by phone and in person. The environment is fast paced and ever changing. This position is required to cover at various locations throughout the Benton Health Service system. Please Note: This is a temporary, part-time and on call position. This position will work at various locations throughout the Benton Health Service system as needed: Corvallis, Monroe, Lebanon, and Sweet Home. This position is limited to working 1040 hours in a fiscal year (July 1st - June 30). This recruitment may be used to fill multiple vacancies and establish a pool of qualified candidates for future vacancies.

Requirements

High school diploma or GED
3 years of administrative support, office and/or customer service experience
At least 6 months of actual work experience to be considered as equivalent.
Valid Oregon driver's license or ability to obtain upon hire.
This position requires driving and may require use of a personal vehicle.
Hiring is contingent upon the successful completion of a background check.

Nice To Haves

Can handle a fast-paced work environment
Enjoys working as part of a team
Is CPR certified
Has office experience in a confidential environment
Has good working knowledge of HIPAA requirements
Has proficient data entry skills
Is an intermediate user of Microsoft Office Suite (Word, Excel & Outlook)
Bilingual preferred in English and Spanish but not required

Responsibilities

Greet, educate and instruct clients over the admissions/services process.
Check clients in for scheduled appointments.
Respond to walk-in requests for information and/or scheduling.
Assist clients in completing forms as needed.
Ensure client forms are filled out completely by client or representative.
Enter client information into multiple data bases.
Verify and update client information as needed.
Schedule clients in a complex computerized scheduling system.
Manage clinical scheduling and rescheduling of appointments as indicated.
Complete appointment reminder calls.
Initiate records release requests from other provider offices to help facilitate the ongoing care for new clients.
Answer multi-line phones and determine the priority and action to take for in-coming calls (schedule appointments or forward to the appropriate staff member).
Link clients to services follow Health Services procedures.
Use bi-lingual skills when needed.
Forward requests for medical records to the medical records office for processing and billing issues to the billing staff for resolution.
Process and distribute mail as appropriate.
Monitor reception area to assist in clinic flow and maintain a clean and safe environment.
Verify proof of insurance and coverage with insurance carriers; Third Party, Medicaid and Medicare.
Contact client if new proof of insurance is needed.
Educate clients about the Community Health Center and Financial Policy and how the policy applies to the program(s) to help client understand their responsibilities for making payments and/or providing proof of insurance and income.
Follow Federal Poverty Guidelines for sliding fee scale for clients when appropriate.
Notify client of payment responsibilities as stated in the Financial Policies.
Verify insurance carrier payment or have client sign insurance waiver.
Work with clients to make payments on outstanding balances.
Check out client and collect fees for services and make follow up appointments.
Track client enrollment, un-enrollment in state insurance program as well as PCP assignments.
Conduct daily reconciliation of cash drawer and credit card payments.
Calculate and prepare closing till monies for daily deposit.
Perform cash-handling responsibilities which include, but not limited to, receipt and post client payments made both in person and received through the mail.
Participate as a member to the care team to provide services to clients.
Participate in team huddles and meetings to help facilitate client care and clinic efficiencies.
Monitor client flow and load to ensure clients are seen timely.
Inform clients and practitioners if wait time is extended.
Review schedule in advance for availability of future appointments and work collaboratively with care team to maximize access.
Coordinate with clinical staff to determine availability for nonscheduled appointments.
Forward client messages to clinical staff.
Assist clinical staff to contact clients as needed.