Medical Office Clerk - Saturday & Sunday Only

Resolution Think•Portsmouth, VA

1d•$21 - $21•Onsite

About The Position

Resolution Think LLC is seeking experienced Medical Office Clerks to support administrative and patient administration functions on a part-time basis in the Radiology Department at Portsmouth Naval Medical Center. This position involves patient registration, check-in/out, appointment scheduling and confirmation, updating patient medical records, and adhering to HIPAA regulations. The role requires utilizing MHS GENESIS and other databases, serving as the initial point of contact, and maintaining a professional and courteous demeanor with sensitivity to patients' needs. Responsibilities include managing the check-in process, coordinating patient flow, maintaining records of treatments and examinations, scheduling patient exams, and reminding patients of appointments. The clerk will also handle incoming phone calls, act as an information receptionist, maintain ongoing contact with beneficiaries and healthcare providers, and coordinate with various MTF staff. Physical capability for normal ambulation, stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients is necessary.

Requirements

High School Diploma or GED
A minimum of 12 months of administrative experience working in a medical practice or clinical setting.
Knowledge of medical terminology required.
Must be able to type at least 50 WPM.
Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
US Citizen
Meet outlined federal background and drug screening to secure base access.

Responsibilities

Utilize MHS GENESIS and various other databases in support of patient care and administrative requirements.
Provide scheduling services for patient's care.
Serve as the initial point of contact for staff and patients to the department.
Conduct oneself in a professional and courteous manner and display sensitivity to patients’ needs.
Manage most aspects of the check-in process, including greeting patients, updating patient records, assisting with forms, providing educational material, and coordinating patient flow.
Maintain records of patients treated and examinations performed.
Utilize the MTF automated patient scheduling system to set patient exams and remind patients of upcoming appointments.
Receive and screen phone calls, ascertain the nature of the call, and forward calls appropriately.
Act as the information receptionist for the department, answering the telephone and receiving patients/family members/visitors.
Ensure confidentiality and privacy during interactions and provide necessary information to aid in handling callers/visitors.
Maintain ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail.
Contact patients, healthcare providers, clinics, and hospitals/DOD installations as directed.
Obtain and return transport equipment.
Use protective devices for patients with communicable diseases.
Relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary.
Be physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.