Medical Office Clerk

Spectrum Healthcare Resources•San Diego, CA

1d•Onsite

About The Position

Spectrum Healthcare Resources has a potential need for a Medical Office Clerk at Navy Medical Centers in Naval Medical Center San Diego (NMCSD) and Naval Branch Health Clinics. This role involves providing administrative and clerical support within a medical office setting, including patient check-in, appointment scheduling, and medical record maintenance.

Requirements

High School Degree General Educational Development (GED) equivalency.
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
Ability to communicate effectively, both orally and in writing.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to provide a substantial range of medical record maintenance support.
Operate computerized programs, to enter, to modify, and to retrieve information into or from electronic medical records.
General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records.
At least six (6) months of experience in a medical office setting.

Nice To Haves

Minimum Qualifications for Certified Medical Assistant
Certification: None

Responsibilities

Greets patients/visitors at a clinic front desk.
Checks in patients for patient encounter.
Answers main office phone line.
Schedules medical appointments and determines patient eligibility for services as needed.
Obtains documentation as requested by healthcare providers.
Performs other administrative and clerical duties in support of medical care and operational support.
Creates appointment schedules and templates in patient appointment computer system.
Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
Provides customer service by telephone and/or in person.
Assists patients and/or family members with contacting social services, chaplains, health benefits advisors, or patient administration/admission personnel.
Creates preadmission charts and completes the process in the electronic reporting systems.
Corrects admission errors.
Prepares and files weekly and monthly reports based on input from logs and files.
Operates facsimile machine and photocopies records.
Enters doctor's orders for lab and x-ray tests as they apply to specific patients and retrieves lab data via medical information system.
Makes copies of urgent lab data reports phoned in and forwards to the Staff Physician.
Attends and participates in training and other meetings to maintain skills and upgrade information provided through collaboration.
Performs administrative procedures related to follow-up and tracking.
Reference laboratory orders, results and reports on the Government computer systems and records.
Communicates with referring laboratories or providers to solve problems.
Accessions patients into the laboratory rosters with accession numbers; updates status daily.