Medical Office Clerk (Bilingual)

Middlesex County•Perth Amboy, NJ

1d•Onsite

About The Position

The Medical Office Clerk will provide administrative support to The Otlowski Center. Primary functions include, but are not limited to, answering phones, taking messages, making/rescheduling appointments, contacting clients, completing registration paperwork, processing payments, coordinating interpreters when needed, greeting patients, checking clients in, completing medical office paperwork, and working cooperatively with clinical and administrative staff. This position will be cross trained to complete all general office functions for the Front Desk, Intake/Registration, and Medical Unit.

Requirements

High School diploma
Prior administrative experience in a medical setting desired.
Read, write, understand, and communicate in English and Spanish.

Nice To Haves

College degree preferred.

Responsibilities

Schedules clients for appointments as determined by the prescriber and, when applicable with assistance from the program Directors, in compliance with rules and regulations set forth by the Division of Mental Health and Addiction Services.
Contact new clients to complete all registration paperwork.
Obtain insurance information for verification, verify and update client income for enrollment into self-pay or NJMHAPP
Collect documents and update files.
Issue monthly client statements, process card payments for outstanding balances, process grant checks for deposit.
Scan and attach appropriate documents to electronic health records, including but not limited to copies of incoming correspondence, outgoing correspondence to other agencies and clients, releases of information when handwritten, medical records received from other agencies, etc.
Take messages for staff when they are otherwise occupied or out of the office, cancel appointments for prescribers when they are not.
Obtain supplies, maintain bulletin boards with current information regarding memos, group schedules, client resources, processing and distributing mail, attending meetings and recording minutes.
Assist with compiling data for grant programs.
Completes any other tasks relevant to the Center or their role as determined by their direct supervisor.
Actively supports the Center's organizational structure, mission, vision and values in meeting goals and Responds to clients' administrative needs and questions promptly and with compassion and understanding.
Is a team player and has a cooperative and harmonious disposition with internal and external stakeholders.
Able to effectively collaborate and communicate upward, downward and laterally in order to provide a seamless continuum of care and promote a harmonious work environment conducive to quality.
Demonstrated ability to work respectfully with clients.