Medical Office Clerk - PRN

Resolution Think • Portsmouth, VA

10d • Onsite

About The Position

Resolution Think LLC is seeking experienced Medical Office Clerks to support administrative and patient administration functions on a part-time basis in various departments at Portsmouth Naval Medical Center. This position involves patient registration, check-in/out, appointment scheduling and confirmation, updating patient medical records, and adhering to HIPAA regulations.

Requirements

• High School Diploma or GED
• A minimum of 12 months of administrative experience working in a medical practice or clinical setting.
• Knowledge of medical terminology required.
• Must be able to type at least 50 WPM.
• Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
• US Citizenship
• Meet outlined federal background and drug screening to secure base access.

Responsibilities

• Utilize MHS GENESIS and various other databases for patient care and administrative requirements.
• Provide scheduling services for patient care.
• Serve as the initial point of contact for staff and patients to the department.
• Conduct oneself in a professional and courteous manner, displaying sensitivity to patients’ needs.
• Manage the check-in process, including greeting patients, updating records, assisting with forms, providing educational materials, and coordinating patient flow.
• Maintain records of patients treated and examinations performed.
• Utilize the MTF automated patient scheduling system to set patient exams and remind patients of upcoming appointments.
• Receive and screen phone calls, ascertain the nature of the call, and forward calls appropriately.
• Act as the information receptionist, answering telephones, receiving patients/family members/visitors, ensuring confidentiality, and providing necessary information.
• Maintain ongoing contact with beneficiaries, staff members, and healthcare providers via telephone, in person, or electronic mail.
• Contact patients, healthcare providers, clinics, and hospitals/DOD installations as directed.
• Obtain and return transport equipment.
• Use protective devices for patients with communicable diseases.
• Relay and receive information regarding scheduled medical procedures and communicate with MTF staff.
• Be physically capable of normal ambulation, stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED