Medical Office Associate I, Per diem, Days - AMG Call Center - 8am - 4pm - Morristown
About The Position
This is a per diem call center scheduler position, working days from 8 am to 4 pm. The role involves handling a large volume of inbound and outbound calls, SMS requests, and inquiries from patients and providers. The primary responsibility is to schedule appointments for physicians across various Atlantic Medical Group locations. The position requires accurate patient registration data collection, insurance eligibility verification, and performing flexible work assignments based on daily priorities. The scheduler will also manage patient referrals, ensure patients are informed about their appointments, and promote patient portal usage. Maintaining and updating patient accounts for medical and financial eligibility is crucial, requiring operation within Epic Work queues. The role also involves coordinating with patients and physician practices, performing real-time insurance verification, and communicating insurance participation and financial responsibilities. Supporting revenue cycle department goals and meeting individual productivity and quality expectations are key. Escalating cases as appropriate and reporting system errors to supervisors are also part of the role. The position requires maintaining knowledge of insurance requirements and completing all required trainings.
Requirements
- High call volume/fast paced call volume environment experience
- Experience with Epic Work queues
- Experience with insurance verification
- Experience with patient registration
- Experience with scheduling appointments
Nice To Haves
- Experience with SMS requests
- Experience with fax or electronic work queues
Responsibilities
- Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data.
- Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.
- Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
- Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
- Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
- Promotes patient portal usage and connects to registration resources when applicable.
- Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
- Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
- Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
- Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review
- Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment
- Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
- Proactively solicits customer feedback.
- Provides proactive and timely responses to internal and external customer needs and requests.
- Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
- Meets individual productivity and quality expectations in all job functions.
- Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
- Maintains knowledge of insurance requirements.
- Completes all required trainings, participates in staff meetings and in-services
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
