Medical Office Associate I- Per Diem, Days, AMG Pulmonology, Cedar Knolls NJ
About The Position
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care. We are a multispecialty physician group with over 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning. Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services. In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Requirements
- HIPAA and organizational policies
- Cross-trained
Nice To Haves
- CT scheduling training
Responsibilities
- Complete follow-ups assigned on the LNP spreadsheet (CT review, PET review, routine follow-ups, thoracic surgery follow-ups, etc.).
- Schedule new patient referrals to the program (qualified and unqualified).
- Assist with CT scheduling (if trained; otherwise escalated to program lead).
- Support in-basket call management, including reviewing CT reports and triaging new patient appointment requests.
- Obtain radiology records, including reports and images, via PowerShare.
- Answer the LNP phone line during high-volume periods or when program staff are unavailable.
- Scan and upload patient records into the EMR.
- Answer high-volume inbound calls in a professional, courteous, and efficient manner.
- Schedule patient appointments across multiple providers, locations, and specialties while following established protocols.
- Verify patient demographics, insurance information, and referral requirements.
- Triage calls appropriately based on urgency, clinical guidelines and patient needs.
- Provide accurate information regarding office locations, hours, procedures, and preparation instructions.
- Route messages to clinical teams, providers, or administrative staff as needed.
- Support front desk and clinical teams by assisting with overflow tasks when cross-trained.
- Maintain confidentiality and adhere to HIPAA and organizational policies at all times.
- Participate in ongoing training to stay current with scheduling protocols, clinical workflows, and system updates.
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
