Medical Office Associate I - Full Time - Days - 8:30AM-4:30PM - Livingston, NJ
About The Position
This is a full-time position with day shifts, working from 8:30 AM to 4:30 PM, located onsite in Livingston, NJ. The role involves working in a high call volume environment, handling incoming and outgoing phone calls, and managing appointments for Atlantic Health Sleep Centers. Key responsibilities include performing insurance verification, completing prior authorizations for sleep studies, and accurately collecting patient registration information in the EMR system. The position also requires coordination with patients and physician practices to gather necessary information or provide status updates, meeting productivity and quality expectations, and completing required trainings and staff meetings.
Requirements
- High School Diploma or equivalent experience
- Previous experience in a call center preferred
- Knowledge of computerized scheduling & EMR system a plus
Nice To Haves
- Excellent verbal and written communication skills
- Individual must be customer and employee focused, must have demonstrated ability to multi-task
- Proficiency with Microsoft Office suite
Responsibilities
- Handles incoming phone calls, places outbound phone calls, and manages appointments for Atlantic Health Sleep Centers in a high call volume environment.
- Performs insurance verification and resolves any flags or alerts.
- Completes prior authorizations for sleep studies in accordance with patient insurance plan policies.
- Verifies and collects patient registration items correctly in the EMR system, including registration paperwork.
- Coordinates with patients and physician practices to obtain missing information or inform patients of appointment status.
- Meets individual productivity and quality expectations in all job functions.
- Completes all required trainings and participates in staff meetings.
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
