Medical Office Assistant (F)

SSM Health • Janesville, WI

20d • Onsite

About The Position

This role is more than a career, it's a calling. As a Medical Office Assistant at WI-SSM Health Dean Medical Group, you will aid the provider in delivering quality patient care specific to the age of the patient population served in the practice. You will ensure that quality care is provided in an efficient and safe manner, consistent with the office's standard of care and following office protocol.

Requirements

• High School diploma/GED or 10 years of work experience
• One year experience
• Resuscitation Certification Requirement: Basic Life Support Healthcare Provider (BLS HCP) required within 90 day of employment.
• Other resuscitation certifications may be required dependent on department.

Responsibilities

• Routinely assists provider with patient exams, prepares exam rooms for specific procedures.
• Accurately maintains appropriate log books and monitors pharmaceutical sample cabinets for expired items.
• Maintains patient medical record by verifying patient information upon each visit including: last name, address, insurance information, and guarantor, filing/scanning all documents into the correct patient's medical record and in the proper location, and providing new patients with required registration forms for completion.
• Aids in the care of the patient by notifying patients of normal test results, returning patient phone calls, scheduling patients for testing, procedures, and referral appointments in a timely manner.
• Collects clinical information by interviewing patient at each visit and recording in medical record, preparing reports for provider to review, collecting clinical information from agencies, referring providers, hospital department, and properly documenting in medical record.
• Routinely services patients by supplying correct information to insurance companies, maintaining confidentiality of patient information at all times, and releasing patient information only if appropriate consent is obtained.
• Performs clinical duties by obtaining vital signs and accurately documenting in medical records, collecting and processing specimens, and performing phlebotomy skills as indicated by completion of training and competency.
• Maintains exam rooms by cleaning and stocking rooms as necessary, ordering supplies, preparing non-disposable instruments for sterilization.
• Schedules patient appointments/rescheduling and cancelling appointments as necessary.
• Processes incoming phone calls, by answering promptly and directing call to appropriate person. Takes accurate messages and delivers message or tasks to appropriate person.
• Assists in the billing process by collecting and posting payments for services, balancing cash drawer by counting cash on a daily basis, preparing superbills with proper information prior to appointment, updating financial and personal information of patient at each visit and as requested, entering correct insurance and demographic information into computer at each visit, and entering hospital and office charges, if applicable.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED