Medical Office Assistant - ACS - General Medicine

University Hospital, Newark NJ • Newark, NJ

10d • $23 - $24 • Onsite

About The Position

The Medical Office Assistant position provides support with the daily activities of the clinic, including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. This role responds to requests and questions from hospitals, patients, and referring physician offices. It also assists with billing and record retention activities.

Requirements

• High school diploma or GED required.
• Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required.
• Computer skills (proficient w/MS Office & experience w/electronic registration and medical record systems) and excellent customer service skills required.

Nice To Haves

• Ability to multi-task and to effectively present information in one-on-one and small group situations.
• Bilingual (Spanish, Portuguese, or French) preferred.
• Associate degree preferred.
• Experience in medical office setting including some billing preferred.

Responsibilities

• Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
• Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
• Registers patients completely and accurately.
• Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
• Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records. Ensures scripts sent to Medical Records are affixed to an 8 ½ by 11 paper with a current zebra label.
• Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Benefits

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED