Medical Office Assistant - Casual

Canada Diagnostic Centres • Edmonton, AB

3d • Hybrid

About The Position

At Canada Diagnostic Centres, we are driven by helping Canadians access diagnostic services and providing remarkable experiences to our patients every day. Our care is compassionate, accurate and timely to help patients make progress in their health journey. We live by a mantra of “Remarkable Care. Remarkable Careers.” We are currently looking for Medical Office Assistants (MOAs) to join our expanding outpatient clinics in a casual position. Working collaboratively with other clinic teams, you’ll provide a warm and welcoming experience for patients from arrival through departure, checking in patients contributing to clinic readiness. Bringing compassion and clarity to each patient interaction, you’ll help ensure remarkable care every visit.

Requirements

• Experience greeting patients and completing check-ins, verifying documentation and maintaining accurate records, with an interest in ongoing skill development.
• Proven ability to coordinate and book diagnostic imaging or other medical appointments across multiple clinics.
• Background supporting workflow in partnership with other clinical teams, preparing and guiding patients throughout their visit, and contributing to the overall clinic readiness.
• Skilled using electronic medical record and radiology information systems, and clinical software such as Netcare and QGenda, along with Microsoft Office.
• A history of remarkable care, collaboration, adaptability, and flexibility.

Nice To Haves

• Diploma in Medical Administration, Business Administration, or a related field is considered an asset.

Responsibilities

• Welcome patients, complete check-ins, explain exams and procedures, coordinate workflow and guide preparation, maintain accurate records, address questions, ease concerns, and ensure patients feel comfortable throughout their visit.
• Respond to inbound inquiries, maintain an organized patient-ready environment, and assist with other related clerical tasks.
• Ensure a seamless booking experience accurately booking diagnostic imaging appointments.
• Partner across departments to help deliver a seamless and thoughtful experience.
• Identify opportunities to improve workflows and patient experience.
• Engage in ongoing professional development to refine existing skills and build new competencies.
• Follow privacy, confidentiality, safety, and other regulatory requirements.

Benefits

• Competitive Pay: Industry-leading wages and unique additional earning opportunities.
• Health & Wellness: Access to our Employee & Family Assistance Program.
• Long-Term Savings Program: RRSP/TFSA plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree