Medical Office Assistant (St. Pete)

Childrens Orthopaedics And Scoliosis Surgery Assoc • St. Petersburg, FL

1d

About The Position

The Medical Office Assistant serves as a welcoming first point of contact for patients and families and supports clinic operations through patient scheduling, account maintenance, insurance verification, point-of-service collections, charge entry, accounts receivable follow-up, and clinic preparation. The role provides customer service to patients, families, and providers and works collaboratively with team members to help ensure smooth clinic flows.

The position is full-time and located in St. Pete. Associate’s or bachelor’s degree is preferred but not required. Spanish bilingual skills are preferred but not required.

Requirements

• Ability to interpret and accurately understand medical benefits, particularly Explanation of Benefits (EOB) statements.
• Strong customer service skills and ability to multitask in a high-volume setting.
• High attention to detail, accuracy, and follow-through.
• Proficiency with EMR systems, Microsoft Outlook, and related programs.
• Critical thinking, professionalism, and articulate communication skills.

Nice To Haves

• Associate’s or bachelor’s degree.
• Demonstrated experience in charge entry, insurance verification, and benefit collections.
• Prior experience in a medical practice or billing department; orthopaedics experience is a plus.
• Longevity and growth in previous positions.
• Bilingual Spanish skills.

Responsibilities

• Serve as a welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments efficiently.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Process point-of-service collections and enter charges accurately into EMR systems.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day administrative operations.
• Provide excellent customer service to patients, families, and providers.
• Collaborate with team members to ensure smooth clinic flows.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed