Medical Office Assistant, SHAW

University of Wisconsin Milwaukee • Milwaukee, WI

5d • Onsite

About The Position

The Medical Office Assistant in Patient Support Services at UWM’s Student Health and Wellness Center provides administrative and customer service support in a healthcare setting. This position helps ensure smooth daily operations while delivering high-quality service to patients and staff.

Requirements

• High School Diploma or GED
• Minimum of 6 months of experience working in a customer/client-facing support role within an office environment

Nice To Haves

• Experience using electronic health record system(s)
• Experience in customer service with problem solving situations both in person and over the phone
• Experience working with a young adult, underserved, diverse population within a fast paced, constantly changing environment
• Demonstrated experience obtaining information while protecting and maintaining patient confidentiality
• Demonstrated basic knowledge of the work within a healthcare office environment
• Demonstrated ability receiving/handling money, crediting patient accounts electronically, balancing monies at end of shift

Responsibilities

• Provides day-to-day operational support to medical work unit personnel
• Prepares documents for patient admissions and appointments
• Serves as front desk staff within a healthcare facility or clinic
• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions
• Receives, submits, and responds to inquiries according to established policies and procedures

Benefits

• health insurance
• paid sick leave
• personal time off
• vacation time off
• legal holiday time off
• contribution towards the cost of several other employee benefits, including a pension

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED