Medical Office Assistant

WELL Health Technologies Corp•Vancouver, BC

4d•CA$19 - CA$21•Onsite

About The Position

Medical Office Assistants (MOAs) provide key administrative support, managing appointments, patient records, and billing tasks. They ensure smooth communication between patients and healthcare professionals, handle scheduling, and assist with referrals. MOAs may also support multiple physicians across various disciplines, ensuring the efficiency of office operations and an exceptional patient experience. Strong organizational, communication, and attention to detail skills are essential for this role.

Requirements

Strong emotional intelligence, with the ability to understand and manage interpersonal relationships judiciously and compassionately.
Results-oriented mindset, operating with urgency and accountability to support clinic growth and patient care.
High integrity, consistently demonstrating honesty and ethical decision-making in all professional interactions.
Collaborative and team-oriented spirit, recognizing that success is shared and strengthened through teamwork and mutual support.
Adaptive and resilient nature, capable of navigating change with composure, identifying challenges, and working proactively toward solutions.
Caring cultural ambassador, embodying WELL’s values and fostering a genuine, positive, and inclusive environment for both patients and colleagues.
Practical and solution-focused approach, offering sound judgment and thoughtful problem-solving when addressing daily challenges.
Credible and dependable work ethic, demonstrating consistency and reliability in all levels of responsibility.
Excellent interpersonal and communication skills, leading interactions with empathy, professionalism, and a good sense of humour.
Proactive mindset, with a strong willingness to take initiative and work independently when needed.

Nice To Haves

Familiarity with healthcare or customer service settings (an asset).
Proficiency in Oscar EMR, Ocean MD, and Microsoft 365 (an advantage).

Responsibilities

Provide courteous and effective direct patient care, including check-in and procedural explanations as directed by the physician or clinic manager, while optimizing the use of space and time.
Answer phone calls and respond to various forms of correspondence in a timely manner.
Prepare and manage correspondence on behalf of medical professionals and the clinic, including letters, appointment confirmations, pharmacy communications, and lab materials.
Track and complete tasks assigned by physicians using software, written notes, and verbal communication, ensuring timely follow-up.
Handle billing and insurance documentation, maintaining accuracy and compliance while ensuring a smooth daily workflow.
Manage the transportation of tissue and fluid laboratory analysis samples, and schedule patient appointments as needed.
Order supplies, maintain inventory, and perform administrative tasks related to the standard workflow of the office as required.
Transition paper records to digital formats through data entry and updating patient records.
Foster a positive and efficient work environment and provide coverage at various desks and workstations as needed.
Perform other duties as assigned.