Medical Office Assistant
About The Position
We are seeking an entrepreneurially minded Full-Time Clinical Receptionist who will be dedicated to the development and maintenance of our medical clinic. This receptionist will work collectively with our Admin Team and Director of Clinical Operations to ensure the highest quality of patient service throughout the clinic. You will be expected to work both autonomously, with limited supervision, and interactively with other team members, demonstrating a commitment toward shared goals and a willingness to take initiative. We seek team members who are entrepreneurially minded, meaning they take initiative and can identify opportunities. Above all, we look for people who bring a positive attitude to their work every day. Our Clinic Receptionist creates the first impression when our patients enter the clinic. Excellent customer service skills and a positive attitude are required in our concierge-level medical practice. Emphasis is placed on maintaining a professional image when answering and directing calls and greeting visitors in a prompt, friendly and timely manner. Our clinic reception is responsible for managing and overseeing the daily administrative activities for our clinic by liaising with patients, visitors, clinicians, and the management team.
Requirements
- Excellent oral and written communication
- Computer literate, Microsoft, Apple, emails
- Strong organizational skills
- Excellent interpersonal skills
- Must be detail-oriented
- Ability to work in a team environment
- Ability to work under pressure and be adaptable
- Passion for preventative health and wellness
Nice To Haves
- Completion of the Medical Office Administration and/or Business Management certificate is an asset.
- Medical Secretaries & Patient Registrars: 2 years (preferred)
- Medical Reception: 2 years (preferred)
Responsibilities
- Greet patients upon arrival and check in for their respective appointment
- Escort patients to assigned lounges and stations
- Check patients out after their appointments
- Process payment pre- and post-appointment
- Manage the flow of patients throughout the clinic in coordination with the clinical team.
- Adhere to sanitation, safety and food control standards
- Schedules new and returning patients for appointments using our EMR system
- Helps manage the schedule to maximize patient appointments.
- Receive and direct fax/email/phone messages to respective departments
- Provide general administrative and clerical support
- Other duties as assigned.
Benefits
- Committed to fostering a diverse, inclusive, and accessible workplace
- Workplace culture rooted in trust, inclusivity, and employee well-being
- Healthy Place to Work pillar
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
