Medical Office Assistant

Rejuvenation•Calgary, AB

10d•Onsite

About The Position

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices, specializing in skin health, dermatologic concerns, and cosmetic/aesthetic services. Established in 1984, Rejuvenation offers career advancement opportunities through ongoing advanced training and promotes talent from within. The company provides various industry perks, including star pricing on treatments, close-knit teams, monthly challenges, continuing education, flexibility, supportive management, internal growth opportunities, and comprehensive health benefits. The primary function of the Medical Office Assistant is to provide an exceptional client experience, leveraging practical experience in dermatology, aesthetics, or the medical field. This role ensures all guests receive the “U” experience, verifies patient demographic information, processes payments, and maintains facility cleanliness.

Requirements

1+ years of proven clerical or customer service work experience
Proficient in Microsoft Office Suite programs
Excellent communication skills, both written and verbal
Positive attitude and willingness to learn new skills
Ability to work as a team and independently
Flexible availability, willingness to work weekends and evenings
Possesses excellent time-management skills

Nice To Haves

MOA certification from an accredited institution or higher

Responsibilities

Greet clients upon arrival and provide the Rejuvenation experience through excellent customer service
Go above and above to meet client expectations
Support doctors and other health care professionals by performing necessary administrative tasks and minor medical duties as requested
May be asked to assist the medical team with additional tasks such as rooming patients, taking histories, and assisting with procedures in a limited capacity.
Perform duties associated with UV Phototherapy, including rooming patients, charting visits, reviewing safety protocols and entering billing codes
Perform appointment bookings, reminder, and follow-up calls.
Answer online customer inquiries through Textline software
Manage client referrals and patient information database
Accept client payments in a professional and confidential manner
Ensure reception area is tidy and presentable, stocked with all necessary stationery and material
Participate in monthly product training and customer service training as needed
Educate customers on products and services provided by the clinic
Perform other duties as requested by management and supervisory team