Medical Office Assistant

Erickson Senior Living • Silver Spring, MD

1d • Onsite

About The Position

Join our team as a Medical Office Assistant. In this role, you will be the first point of contact for patients, greeting them and gathering initial information, including contact and insurance details. You will also provide essential administrative support to ensure that every patient receives top-notch care and service.

Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Requirements

• Minimum of 1 year of front medical office experience required
• Ability to use of multi-line electronic telephone system
• Basic Computer skills
• Excellent communication skills
• Filing/charting and documenting accurate patient records

Responsibilities

• Receive and schedule patients at the front desk as well as answering the phone taking accurate messages.
• Answer multi-line phone while documenting concise messages from internal/external customers
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow-up as necessary to ensure receipt
• Accurate scanning and placement of documents into patient charts and labeled correctly to include attaching reports to referral/order in order to close the referral loop
• Verify Insurances prior to appointment (to include manual verification, if needed); Add/Update Insurance information into the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms to ensure efficient provider visit
• Partners with other departments/Specialists to assist in the coordination of care when needed
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed