IL Medical Office Assistant

Deaconess Health System•Mount Vernon, IL

About The Position

The Medical Office Assistant is responsible for performing a variety of clerical and administrative tasks in a medical office, clinic, or hospital setting. They help manage patient intake, schedule appointments, maintain medical records, process billing and insurance claims, and provide general office support. MOAs act as a liaison between patients, healthcare providers, and other medical staff, ensuring an organized, efficient, and welcoming environment for patients.

Requirements

HIPAA regulations

Responsibilities

Answer phones, take messages, and schedule patient appointments.
Confirm appointments and follow up on patient reminders.
Greet patients upon arrival and check them in for appointments.
Maintain and update patient medical records, ensuring they are accurate and up to date.
Ensure confidentiality of patient information in accordance with HIPAA regulations.
Process insurance claims and verify patient insurance information.
Prepare billing statements and assist patients with understanding their financial responsibilities.
Assist with coding and submitting claims for reimbursement.
Handle office supplies and equipment maintenance.
Perform general clerical duties such as filing, faxing, and photocopying.
Ensure office forms and documents are organized and up-to-date.
Prepare patients for examination by taking basic medical histories, recording vital signs, or assisting with basic clinical tasks.
Relay physician instructions to patients and answer any questions they may have.