Medical Office Assistant, London HART Hub

CMHA Thames Valley Addiction and Mental Health Services • London, ON

10d • CA$25 - CA$33 • Onsite

About The Position

The Medical Office Assistant, under the direction of the Manager, London HART Hub will primarily be responsible for administrative support to the inter-professional clinical team at the organization’s London HART Hub clinics. As a member of an interdisciplinary team, the Medical Office Assistant manages and shares as required information collected from clients with the appropriate inter-professional team members. Consider revitalizing your career and making a difference in your community by joining our team!

Requirements

• Medical Office Administration Diploma (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Driver’s licence and access to a vehicle with adequate insurance to carry out job duties
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly
• Experience with EMRs required including knowledge of medical terminology
• Strong knowledge of general office procedures
• Knowledge of applicable data privacy laws

Nice To Haves

• 2-5 years’ medical office administration experience preferred
• Experience working with vulnerable populations
• Previous experience in handling confidential or sensitive information
• Working knowledge of medical terminology
• Knowledge of Harm Reduction principles
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

Responsibilities

• Greet and direct clients to appropriate resources and / or services
• Provide clinic reception services both in person and via phone
• Handle all correspondence including: email, fax and mail
• Scheduling and confirm patient appointments / tests / follow-ups and manage the clinic’s schedule
• Provide administrative support and perform administrative duties
• Manage client referrals
• Enrollment of users in PS Suites including liaising for training and troubleshooting issues
• Ensure accuracy of client documentation
• Update and maintain client Electronic Medical Record (EMR)
• Analyze data and relevant information to compose reports, compile statistics, and prepare correspondence and agendas
• Monitor inventory of medical supplies and materials and order as required
• Arrange for the proper cleaning and disposal of medical materials
• Make recommendations for policy and /or procedure improvements
• Participate in meetings as requested
• Assist with drug screen and clinic support

Benefits

• Starting rate for this role is $25.30 per hour (Level 1 – Specialized Admin Grid)
• Grid progression based on seniority up to Level 8, $32.64 per hour
• 9% in lieu of benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree