Medical Office Assistant (Per-Diem) - ACS - General Medicine

University Hospital, Newark NJ•Newark, NJ

4d•$21•Onsite

About The Position

The Medical Office Assistant position is responsible for supporting the daily activities of the clinic. This includes answering phones and routing calls, scheduling appointments, managing patient referrals, and greeting and registering patients. The role also involves responding to requests and questions from hospitals, patients, and referring physician offices, as well as assisting with billing and record retention activities.

Requirements

High school diploma or GED required
Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required.
Computer skills (proficient w/MS Office & experience w/electronic registration and medical record systems) and excellent customer service skills required.

Nice To Haves

Ability to multi-task and to effectively present information in one-on-one and small group situations.
Bilingual (Spanish, Portuguese, or French) preferred.
Associate degree preferred.
Experience in medical office setting including some billing preferred.

Responsibilities

Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
Registers patients completely and accurately.
Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records. Ensures scripts sent to Medical Records are affixed to an 8 ½ by 11 paper with a current zebra label.
Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.
Develops and maintains good customer relations skills consistent with the department’s guidelines.