Medical Office Assistant

Lifepoint Health•Wilson, NC

1d•Onsite

About The Position

As a member of the Lifepoint team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®. As the Medical Office Assistant, you will serve as a key member of the healthcare team, ensuring efficient front office operations and a positive patient experience. You will support clinical workflow through accurate scheduling, documentation, billing processes, and coordination of care while maintaining professionalism and confidentiality at all times. Wilson Primary Care proudly serves Wilson County and nearby communities, and is dedicated to providing high-quality, innovative healthcare. Accredited by The Joint Commission, it offers a wide range of services, including cancer care, cardiac care, orthopedics, imaging, and surgical services.

Requirements

High school diploma or equivalent required.
Strong critical thinking skills with the ability to exercise sound judgment and make timely decisions.
Ability to work independently with minimal supervision while maintaining accuracy and efficiency.
Ability to remain calm, professional, and effective in a fast-paced or high-stress healthcare environment.
Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
Effective verbal and written communication skills with a patient-centered approach.
Proficiency in computer applications and electronic medical record (EMR) systems, with a strong understanding of confidentiality and HIPAA standards.

Responsibilities

Provide comprehensive front office support, including scheduling and registering patients, verifying insurance, managing referrals and pre-certifications, and maintaining accurate electronic medical records.
Deliver professional, compassionate customer service while serving as the first point of contact and managing administrative duties such as filing, data entry, scanning, and incoming communications.
Post charges, code fee slips, collect co-pays, deductibles, and outstanding balances, and assist with end-of-day balancing and deposit preparation.
Review provider orders prior to patient departure and coordinate referral appointments to ensure continuity of care.
Obtain informed consent for invasive procedures and maintain compliance with HIPAA, infection control, and clinic policies.
Maintain clean, organized, and fully stocked examination rooms and front office areas to support efficient clinic flow.
Monitor, reorder, stock, and troubleshoot medical supplies and equipment to minimize operational disruptions.