Medical Office Assistant

Tla’amin Nation•Powell River, BC

6d•Onsite

About The Position

Under the direction of the Associate Health Director Programs, this position is accountable for reception and administrative functions within the Tla’amin Health clinic. The Medical Office Assistant works independently and is responsible for providing a high standard of support to the Nurse Practitioners and other clinical practice or programming as determined by the Associate Health Director Programs. The successful applicant will be required to work in accordance with the BCGEU Collective Agreement as well as the policies and benefits therein, in addition to all relevant Tla’amin Health policies and procedures. This position is open to applicants of all genders.

Requirements

Grade 12 education and completion of a recognized Medical Office Assistant (MOA) program, along with a minimum of one (1) year of recent experience in a medical or clinical office setting.
Knowledge of medical terminology and standard clinical office procedures
Demonstrated knowledge of privacy, confidentiality, and ethical standards related to the handling of personal and health information in a healthcare setting
Successful Criminal Record Check
First Aid & CPR certification (or willingness to obtain)
Valid Driver’s License and successful Driver’s Abstract
Strong computer literacy, including proficiency with electronic medical record (EMR) systems and the Microsoft Office Suite
Strong skills in data entry, electronic filing, and document management systems
Ability to adapt to and learn new technology and software tools
Excellent verbal and written communication skills, with strong interpersonal abilities
Effective organizational and time‑management skills, with the ability to prioritize in a busy work environment
Ability to maintain accuracy and attention to detail
Ability to exercise sound judgment and discretion
Ability to work independently and collaboratively as part of a team

Nice To Haves

Knowledge of Indigenous health and wellness practices

Responsibilities

Performs all duties and responsibilities in accordance with Tla’amin policies, standards, practices and procedures to the highest standard.
Maintains confidentiality pertaining to members, clients, employees and general matters of the Nation.
Greeting patients and visitors in a professional and respectful manner
Scheduling appointments, managing calendars, and coordinating patient flow
Performing patient intake and maintaining accurate electronic and/or paper medical records
Preparing referrals, correspondence, and documentation as required
Managing phone calls, messages, and inquiries following established procedures
Processing forms and related administrative documentation
Maintaining strict confidentiality of personal and health information
Answer, screen and route incoming calls promptly and courteously
Monitor Nurse Practitioner’s schedules and keep Health Receptionist up to date on changes as required
Maintain an organized, clean and efficient work area
Maintaining strict confidentiality of personal and health information
Applying privacy, confidentiality, and ethical standards at all times
Supporting clinic operations in accordance with organizational policies and procedures
Performing other related duties