Medical Office Assistant
About The Position
As a Medical Office Assistant in our TELUS Health Care Center located in Calgary, you'll be the first point of contact for clients seeking health and wellness support. Your professionalism, efficiency, warmth, and attention to detail directly shape their experience — and their willingness to engage in care. You'll join our Calgary-based clinical team of multidisciplinary healthcare professionals who work collaboratively every day to ensure clients feel welcomed, supported, and guided through their health journey. You are the hub that keeps the team coordinated and clients informed. As a mature, positive, and professional individual, you'll ensure every client interaction reflects TELUS Health's commitment to accessibility, respect, and compassionate care. You'll work in a fast-paced, collaborative shared team environment where your contribution directly improves client satisfaction and health outcomes. You maintain a friendly, professional demeanor with clients, colleagues, and visitors at all times, while safeguarding client confidentiality with integrity and care.
Requirements
- High School Diploma or equivalent
- Minimum 2 years of healthcare experience (clinical, administrative, or direct patient care)
- Familiarity with medical terminology and healthcare protocols
- Proficiency with Electronic Medical Record (EMR) systems — ability to navigate platforms confidently, enter information accurately, and maintain data integrity
- Ability to manage multiple priorities simultaneously — You can answer phone lines, schedule appointments, and greet walk-in clients
- Excellent written and verbal communication skills — You explain appointment details, test preparation, and follow-up care clearly to diverse clients
- Professional, calm demeanor under pressure — You remain patient, kind, and solution-focused during high-volume clinic periods
- Strict commitment to confidentiality — You understand and follow privacy regulations and treat client information with absolute integrity
- Exceptional organizational skills — You manage scheduling systems, follow-up tasks, and client communication
- Proficiency with Microsoft Word and email systems
- Comfort learning new software and systems quickly
Nice To Haves
- Medical Office Assistant Certification
- Advanced knowledge of Microsoft Excel or other data management tools
Responsibilities
- Schedule client appointments and arrange specialist consultations, ensuring optimal clinic flow
- Navigate incoming phone calls and manage appointment requests with accuracy and warmth
- Coordinate follow-up consultations and communicate appointment details clearly to clients
- Proactively contact clients to remind them of required tests, examinations, and follow-up care
- Greet clients warmly as they arrive; ensure the front desk is welcoming and professional
- Prepare clients for tests and examinations; answer questions and ease any concerns they may have
- Connect with clients in a genuine way, supporting continuity of care and their sense of being known
- Update and maintain medical records with accuracy and attention to detail
- Manage Electronic Medical Record (EMR) systems and ensure data integrity
- Provide general office administrative support — filing, document management, supply ordering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
