Medical Office Assistant (Full Time)
About The Position
OakLeaf Clinics - Willow Creek Women's Clinic is looking for a full-time Medical Office Assistant to join their growing team! The ideal candidate will provide exceptional front desk service to our patients while also supporting medical records operations. OakLeaf Clinics is dedicated to providing patients with compassion, trust, and a lifetime of individualized care. Our healthcare network consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, medical assistants, and support staff working together with laboratory and imaging services to care for communities throughout the Chippewa Valley. Willow Creek Women’s Clinic is a growing women’s health and primary care clinic serving women ages 12 and up through all stages of life. We are committed to creating a collaborative, patient-centered environment where teamwork, adaptability, and compassion help us deliver exceptional care to the patients and communities we serve.
Requirements
- Minimum of a High School diploma; Associates Degree preferred
- At least one-year relevant experience and/or training
- Electronic Medical Records (EMR) experience preferred
- Excellent interpersonal and customer service skills
- Ability to work independently on assigned tasks
- Comfortable working in a flexible team environment
- Ability to multi-task, handle a high volume of calls and prioritize daily tasks
- Strong organizational skills
- Excellent verbal and written communication skills
- Multi-task quickly effectively in a fast-paced environment
Nice To Haves
- Associates Degree preferred
- Electronic Medical Records (EMR) experience preferred
Responsibilities
- Greet and direct all patients and visitors within the practice
- Obtain patient demographic and verify insurance information at each visit
- Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
- Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
- Obtain patient authorization for medical records release (HIPAA compliance)
- Schedule any necessary appointments after completion of patient visit
- Monitor and review patient schedules for next day office appointments
- Call patient for next day appointment reminders
- Identify and resolve minor patient billing complaints
- Assist in ordering, receiving, and stocking of office supplies
- Maintain cleanliness of waiting room
- Assist other Medical Receptionists and Medical Secretaries as needed
- Read and act on Clinic information and communication in a timely manner, i.e., email, newsletters, training materials, EHR updates, etc.
- Other duties as assigned by clinic manager, supervisor or providers
- Work a flexible schedule within the clinic or department hours based on clinical demand or need
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
