Medical Office Assistant- WIC & Clinical Services

Buncombe County • Asheville, NC

15h • Hybrid

About The Position

This Medical Office Assistant position will be split between WIC and Clinical Services. The employee will report to Melinda Robinson in WIC but, will also have a Supervisor within Clinical Services. The job will typically be M-F 8am-5pm with possible after-hours outreach events and work with the mobile team. The job is usually in person with occasional opportunities for remote work from home. The purpose of this position is to provide a wide variety of general medical office administrative support and clinical support functions, including coordinating patient-related activities.

Requirements

• High school diploma or GED, and completion of a one (1) year formal training course in medical office assisting at a community college or technical institute or one (1) year of clerical and health/dental related experience; or an equivalent combination of education and experience.
• Knowledge of administrative office practices and procedures.
• Knowledge of HIPAA regulations regarding handling of client charts and client-related communications.
• Knowledge of common health and safety precautions in working in local health departments.
• Knowledge of computer systems including Microsoft operating system and applications.
• Ability to organize, effectively process and maintain records and files in a confidential manner.
• Ability to work with staff and patients, under supervision, as set up by departmental policies.
• Ability to use sound judgment and empathy in dealing with patients.
• Ability to follow oral and written instructions.

Responsibilities

• Perform clinic front desk duties, including but not limited to answering telephone calls, obtaining and verifying patient information, scheduling appointments, checking patients in and out, ensuring completion of all necessary documents, coordinating and facilitating billing for services, and providing assistance, support, and referrals to patients.
• Perform blood draws, collect vitals and anthropometric measurements and document in the electronic medical record system utilizing HIPAA regulations and confidentiality requirements when handling client information and communication.
• Monitor daily schedule for follow-up tasks.
• Escort patients to exam rooms, conduct patient interviews, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in chart.
• Ensure patient information is accurate in all systems and update/create as needed.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly dispose of contaminated supplies.
• Work with an integrated team to ensure access to good support services.
• Conduct program outreach within the community to assure all potential and active participants are aware of and have access to program services.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED