Medical Office Assistant (MOA)

Inspired HR • Calgary, AB

33d • Onsite

About The Position

Skin Health and Wellness Centre is a large, fast-growing dermatology practice seeking a highly organized and motivated Medical Office Assistant (MOA) to join our team.
Medical Office Assistants are often the first point of contact for patients and therefore play a key role in ensuring every patient receives the highest standard of care. As a central member of the clinic team, the MOA works collaboratively with physicians, nurses, and fellow administrative staff in a coordinated effort to engage, support, and encourage patient health and wellness.
The MOA is responsible for fulfilling a wide range of duties in both the front and back of the office, including scheduling, billing support, patient communication, documentation management, and clinical assistance within specialty dermatology services. This position requires professionalism, attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

Requirements

• Medical Office Administration diploma or equivalent experience preferred
• Experience in dermatology or specialty clinics is an asset
• Proficiency in EMR systems and Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently in a high-volume environment
• Detail-oriented and highly organized
• Comfortable working in a fast-paced, growing clinic
• Professional and compassionate with patients
• Reliable and adaptable
• Strong team player attitude and ability to work effectively in a team setting, contributing to a positive work environment
• Current Cardiopulmonary Resuscitation (CPR) / First Aid Certification / Basic Cardiac Life Support (BCLS)
• A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Nice To Haves

• Minimum 2 years administrative experience in a medical office
• Knowledge of medical terminology and medical records management
• Post-secondary diploma or certificate in Medical Office Administration
• Experience using Telus Med Access electronic medical record (EMR) system
• Sales experience in a related customer service field (health and wellness, spa, medical, fitness, retail) (preferred)
• Business management and hospitality experience (preferred)
• Medical terminology experience (preferred)
• Infection Prevention and Control (IPAC) certification or experience (preferred)

Responsibilities

• Answer incoming calls, voicemails, and emails in a professional and timely manner
• Book new consultations and follow-up appointments
• Reschedule missed or cancelled appointments
• Fax referring offices with appointment details and correspondence
• Check in patients and confirm demographic information
• Process payments and issue receipts
• Scan, fax, file, and shred confidential documents
• Assist in training new MOA staff in shared clinic duties
• Provide cross-coverage for other MOAs during absences
• Maintain accurate and up-to-date electronic medical records (EMR)
• Prepare and clean phototherapy light booths
• Treat new and follow-up phototherapy patients
• Ensure patients wear required protective equipment (e.g., UVB-filtering goggles)
• Record cumulative doses, exposure times, and treatment responses
• Manage light booths, including adjusting energy settings and timers
• Update patient trackers (including facility payments and parking validation)
• Prepare exam rooms and maintain cleanliness standards
• Room patients and take clinical photographs of areas of concern
• Report patient information to the physician
• Provide lab requisitions, prescriptions, and medication samples as directed
• Book follow-up appointments

Benefits

• The opportunity to work alongside a team of highly skilled professionals
• Employee incentives and perks
• Consistent work hours and a commitment to work/life balance
• Supportive team dynamics and regular opportunities for collaboration
• Excellent mentorship and leadership
• Safe, supportive and tolerant workplace
• We offer a comprehensive benefits package that includes health insurance, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed