Medical Office Assistant II -Rehab Administration - Brandywine/Foulk Road

ChristianaCare • Bethel Township, PA

6d • Onsite

About The Position

This full-time position in ChristianaCare's Rehabilitation Department in Wilmington, DE, is responsible for coordinating all administrative activities for therapy patients. This includes scheduling, billing, and reimbursement, ensuring a smooth and efficient patient experience. The role emphasizes serving patients with Love and Excellence, contributing to the organization's mission of delivering health, not just health care.

Requirements

• High School Graduate or Equivalent
• 2 years’ experience in a medical office practice setting is required
• Good communication skills
• Medical Terminology
• Must have transportation

Nice To Haves

• 3 years’ experience is preferred

Responsibilities

• Oversee all front desk operations.
• Train new personnel on clerical functions.
• Schedule patient appointments, considering insurance and prescription parameters.
• Register new patients, collecting demographic and insurance information, and obtaining original prescriptions.
• Assist patients with completing intake forms.
• Advise patients on insurance benefits related to physical therapy coverage.
• Verify patient insurance coverage, compatible plans, referral authorization, and co-payment amounts.
• Obtain pre-certifications and referrals for new patients and follow up for additional visits.
• Research and follow up on insurance and/or prescription issues.
• Respond directly to customer inquiries.
• Maintain communication with clinical staff to ensure appropriate scheduling and avoid treatment delays.
• Communicate with the site program manager regarding clerical operations.
• Interact professionally with physicians and their offices.
• Manage medical charts.
• Call or email new patients to confirm appointments and no-show patients to obtain reasons and remind them of their next appointment.
• Coordinate and schedule patient transportation.
• Perform general receptionist duties.
• Create charts for new patients with all necessary information.
• Record daily statistics in a monthly log.
• Follow protocol for medical records requests.
• Sort and distribute incoming mail.
• Inventory and order office supplies as needed.

Benefits

• Full Medical, Dental, Vision, Life Insurance, etc.
• 403(b)
• Generous paid time off
• Annual membership to care.com
• Access to backup care services for dependents through Care@Work
• Retirement planning services
• Financial coaching
• Fitness and wellness reimbursement
• Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
• Health insurance
• Paid time off
• Retirement
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED