Office Assistant I, Child & Adolescent Ouptaient Behavioral Health at Wilmington
About The Position
ChristianaCare's Outpatient Behavioral Health is seeking a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment. The Outpatient Adult Psychiatry practice is a highly respected, multidisciplinary team dedicated to providing comprehensive, confidential mental and emotional health care. Our clinicians including psychologists, social workers, psychiatric nurses, mental‑health counselors, and board‑certified psychiatrists deliver tailored evaluation and treatment services supported by the full resources of ChristianaCare. We care for patients experiencing a wide range of behavioral‑health needs, including anxiety, depression, PTSD, bipolar disorder, relationship and family challenges, life transitions, grief and loss, and other emotional or mental‑health concerns. Our integrated model ensures patients receive convenient, coordinated support from a team committed to high‑quality, compassionate care. The Medical Office Assistant I schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality.
Requirements
- High School Graduate or GED required.
Nice To Haves
- Experience in a medical office setting is preferred but not required.
Responsibilities
- Handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments.
- Manages communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff.
- Updates patients, schedules tests and appointments, maintains medical records, resolves patient issues, supports administrative tasks, and follows safety protocols, with additional duties as needed.
Benefits
- Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
- Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
- Low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
- 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
- Up to $5,250 per year in tuition reimbursement.
- Advanced fertility care through Progyny.
- Free maternity education and support.
- Up to $5,000 in adoption assistance.
- 12 weeks of paid parental leave to support your growing family, after one year of service.
- Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
- Free financial coaching, counseling, and budgeting support.
- Health insurance
- Paid time off
- Retirement
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
