Medical Office Assistant I, (A266110-1), 204, Family Planning-Open Enrollment

City of Laredo•Laredo, TX

5d•Onsite

About The Position

This position is grant funded and its continuation is solely dependent on the availability of grant funds. The Medical Office Assistant I provides essential front and back office support services for the Health Department clinic in family care services. This role involves coordinating and preparing for various clinic circumstances, including inpatient care assistance, lab, and phlebotomy support. The position also requires coordination with multiple agencies, city employee wellness programs, private physicians, other mid-level providers, and allied health services, while assisting in nursing and allied health care.

Requirements

Knowledge of front- and back-office clinic support in family planning (registration, billing, cash handling, medical and nursing assistance, vital signs, CLIA-waived lab work, immunizations, and phlebotomy).
Knowledge of good customer service practices, public relations, and an educational background in the medical field (patient care, medical assistance, patient follow-up, insurance, etc.).
Knowledge of health prevention and wellness strategies.
Knowledge of family clinical services outreach.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of modern office procedures and methods, including computers, electronic health records, and applicable software.
Knowledge of client confidentiality and client rights according to the Health Insurance Portability and Accountability Act (HIPPA).
Skill in performing a variety of duties, often changing from one task to another of a different nature.
Skill in customer services.
Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.
Ability to build and maintain effective working relationships with others.
Ability to maintain good planning and organizational skills.
Ability to effectively function as a team member.
Ability to meet schedules and deadlines of the work.
Ability to maintain the confidentiality of information and professional boundaries.
Ability to understand the policies, procedures, and services of the department or agency.
Ability to take and follow directions from supervisor.
Ability to give directions to and gain compliance from assigned staff.
Ability to perform strenuous work and routine work.
Ability to project a positive and professional image of the City of Laredo.
Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
Ability to comply with all City of Laredo’s policies and procedures.
Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
High school diploma or G.E.D.
Six (6) months of educational training
At least one (1) year of experience in medical office assistant, phlebotomy, or health related field
Proof of TB Test/Screening will be required to be presented prior to employment
Medical Office Assistant or Medical Assistant Certification.
Valid Texas Identification card or Government Issued card is required at the time of job offer and hire.
Must have reliable form of transportation to and from work site and is expected to arrive at work site on a timely basis.
Thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Must be able to undergo a drug and alcohol test prior to employment.
Must be able to function in a principle-based organization that has a culture built on character and core values.

Nice To Haves

Knowledge of family planning
Knowledge of registration, billing, cash handling, medical and nursing assistance, vital signs, CLIA-waived lab work, immunizations, and phlebotomy.
Knowledge of good customer service practices, public relations, and an educational background in the medical field (patient care, medical assistance, patient follow-up, insurance, etc.)
Knowledge of health prevention and wellness strategies.
Knowledge of family clinical services outreach.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of modern office procedures and methods, including computers, electronic health records, and applicable software.
Knowledge of client confidentiality and client rights according to the Health Insurance Portability and Accountability Act (HIPPA).

Responsibilities

Provides medical, allied nursing, and patient front- and back-office assistance and support (takes vital signs, may do CLIA-waived lab work/phlebotomy, immunizations, and screening services).
Organizes and maintains record-keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handles medical referrals, referral communications, and identifies and codes financial status on patients’ records.
Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in the exam room, preparing charge and request slips, performing lab procedures, and providing allied nursing care.
Assists in clean-up activities in the clinic; returns supplies, washes equipment, and transports laboratory specimens and supplies.
Assists in ordering and restocking clinic supplies.
Reports pertinent patient observations to the nurse.
Contributes to program planning and evaluation.
Works cooperatively with the sponsoring agency regarding the financial identification and follow-up of the patients in the Center.
Participates in patient care conferences.
Assists in evaluating patient care and the effectiveness of program operations.
Performs errands requested by clinical personnel.
Assists in maintaining good communication between staff, visitors, and other business contacts.
Follows all rules of telephone courtesy in all telephone communications.
Performs other duties as assigned.