Med Ofc Asst Care Guide

OSF HealthCare • Normal, IL

1d • Onsite

About The Position

The Medical Office Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Requirements

• High School Diploma/ GED
• 1 year experience in a patient care or customer service role
• American Heart Association (BLS for Health Care Providers); required within 2 weeks of hire date
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Knowledge of medical terminology
• Knowledge of Epic
• Ability to maintain effective and organized systems to ensure timely patient flow.

Nice To Haves

• Previous experience with an electronic health record

Responsibilities

• Registering patients
• Collecting payments
• Rooming patients
• Assisting the provider with care and treatment
• Discharging patients
• Following-up with patients
• Companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
• Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
• Performing a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate.
• Continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
• Floating to various facilities required based on business need.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED