Medical Office Administrator

Penn Psychiatric Center•Phoenixville, PA

1d•Onsite

About The Position

Penn Psychiatric Center is seeking an energetic, compassionate, and highly organized Office Administrator to join our growing outpatient behavioral health practice in Phoenixville, Pennsylvania. This is a full-time, in-person position designed for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is looking for a long-term career with opportunities for advancement. While this position begins with primary responsibility for front-office operations, patient experience, and administrative coordination, it is designed to grow into a leadership role. As you become familiar with our practice, workflows, and culture, you will have the opportunity to assume increasing responsibility for supervising front-office operations, training team members, improving office efficiency, and supporting practice management. If you are dependable, proactive, detail-oriented, and committed to delivering exceptional patient care, we would love to meet you. Penn Psychiatric Center is a growing outpatient behavioral health practice dedicated to providing high-quality psychiatric care, medication management, psychotherapy, and other specialized mental health services. Our mission is to provide compassionate, patient-centered care while creating an exceptional experience for every patient who walks through our doors. We believe our employees are our greatest asset and strive to create a supportive, respectful, and professional work environment where team members can grow personally and professionally.

Requirements

Medical office experience or Medical Assistant education, certification, or equivalent healthcare experience
Minimum three years of customer service or healthcare office experience preferred
Outstanding communication and interpersonal skills
Strong organizational and multitasking abilities
Excellent attention to detail
Professional appearance and demeanor
Dependable attendance and punctuality
Ability to work independently while collaborating effectively with a team
Proficiency with Microsoft Office and general computer systems

Nice To Haves

Experience in behavioral health, psychiatry, primary care, or another outpatient medical practice
Experience with eClinicalWorks (eCW) or another electronic medical record system
Insurance verification and prior authorization experience
Medical terminology knowledge
Supervisory or leadership experience
Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field

Responsibilities

Welcome patients, visitors, and providers with professionalism and compassion
Answer multi-line telephone system
Schedule appointments and manage provider calendars
Verify insurance eligibility and obtain authorizations
Collect co-payments and patient balances
Coordinate referrals and follow-up appointments
Maintain accurate patient records within the electronic medical record (eClinicalWorks experience preferred)
Respond promptly to patient questions and requests
Deliver a concierge-level patient experience
Coordinate daily office operations and workflow
Maintain organized, efficient, and professional workspaces
Assist with provider scheduling and office coordination
Monitor supplies and order office inventory
Assist with reporting, spreadsheets, and administrative projects
Coordinate communication among providers, patients and leadership
Identify workflow improvements and assist with implementing new processes
Support practice growth initiatives and special projects
Train and mentor new front-office team members
Assist with supervising front-office operations
Improve office workflows and efficiency
Participate in operational planning and quality improvement initiatives
Support practice leadership as the organization expands