Medical Office Administrator
About The Position
Penn Psychiatric Center is seeking an energetic, compassionate, and highly organized Office Administrator to join our growing outpatient behavioral health practice in Phoenixville, Pennsylvania. This is a full-time, in-person position designed for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is looking for a long-term career with opportunities for advancement. While this position begins with primary responsibility for front-office operations, patient experience, and administrative coordination, it is designed to grow into a leadership role. As you become familiar with our practice, workflows, and culture, you will have the opportunity to assume increasing responsibility for supervising front-office operations, training team members, improving office efficiency, and supporting practice management. If you are dependable, proactive, detail-oriented, and committed to delivering exceptional patient care, we would love to meet you.
Requirements
- Medical office experience or Medical Assistant education, certification, or equivalent healthcare experience
- Minimum three years of customer service or healthcare office experience preferred
- Outstanding communication and interpersonal skills
- Strong organizational and multitasking abilities
- Excellent attention to detail
- Professional appearance and demeanor
- Dependable attendance and punctuality
- Ability to work independently while collaborating effectively with a team
- Proficiency with Microsoft Office and general computer systems
Nice To Haves
- Experience in behavioral health, psychiatry, primary care, or another outpatient medical practice
- Experience with eClinicalWorks (eCW) or another electronic medical record system
- Insurance verification and prior authorization experience
- Medical terminology knowledge
- Supervisory or leadership experience
- Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field
Responsibilities
- Welcome patients, visitors, and providers with professionalism and compassion
- Answer multi-line telephone system
- Schedule appointments and manage provider calendars
- Verify insurance eligibility and obtain authorizations
- Collect co-payments and patient balances
- Coordinate referrals and follow-up appointments
- Maintain accurate patient records within the electronic medical record (eClinicalWorks experience preferred)
- Respond promptly to patient questions and requests
- Deliver a concierge-level patient experience
- Coordinate daily office operations and workflow
- Maintain organized, efficient, and professional workspaces
- Assist with provider scheduling and office coordination
- Monitor supplies and order office inventory
- Assist with reporting, spreadsheets, and administrative projects
- Coordinate communication among providers, patients and leadership
- Identify workflow improvements and assist with implementing new processes
- Support practice growth initiatives and special projects
- Train and mentor new front-office team members
- Assist with supervising front-office operations
- Improve office workflows and efficiency
- Participate in operational planning and quality improvement initiatives
- Support practice leadership as the organization expands
Benefits
- Competitive compensation
- Paid Time Off
- Paid Holidays
- Health insurance
- Retirement plan
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
