Medical Office Administrator (Branch Care Coordinator)

Air Liquide•Halifax, NS

1d•Onsite

About The Position

Air Liquide Home Healthcare Canada is recruiting a highly energetic and motivated Medical Office Administrator (Branch Care Coordinator) for their Halifax branch. This role provides support for oxygen, PAP, and related therapeutics and diagnostics. The Medical Office Administrator will offer helpful, friendly service to customers by providing general information and directing inquiries to the appropriate staff. They will assist with sales and maintenance of respiratory products, services, and inventory for the branch, and provide information/literature to prospective clients. The role involves creating walk-in appointments for therapeutics and booking follow-up appointments, as well as answering client questions regarding funding programs and insurance requirements. Additionally, the Medical Office Administrator will assist healthcare professionals with administrative functions and documentation, and aid in the management of equipment, including warranty, maintenance, and repair for internal assets and customer-owned devices. There is a possibility of performing the role of quality control designate or alternate, which includes tasks related to Good Manufacturing Practices (GMP) for medical gases, such as reviewing and signing off on quality records. All necessary training for this role is referenced in the Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing these activities.

Requirements

1-2 years of administrative experience (clinical or healthcare setting is preferred)
Tech savvy and experience with Microsoft Office, Google Suite, with strong data entry skills
Ability to quickly learn/adapt to new ERP and CRM systems
Ability to multitask and thrive in a dynamic, fast-paced environment while balancing a heavy workload
Excellent communication skills both written and verbal
Professional, compassionate, positive, motivated, solution-oriented and flexible

Responsibilities

Provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.
Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Provides information/literature to prospective clients.
Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
May be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.