Medical Office Administrator (Branch Care Coordinator)

Air Liquide•New Glasgow, NS

1d•Onsite

About The Position

Air Liquide Home Healthcare Canada is seeking a Medical Office Administrator (Branch Care Coordinator) for their New Glasgow branch. This role provides essential support for oxygen, PAP, and related therapeutics and diagnostics. The administrator will offer friendly service to customers, handle inquiries, and assist with sales and maintenance of respiratory products. They will also provide information to prospective clients, schedule appointments, answer questions about funding and insurance, and support healthcare professionals with administrative tasks and documentation. Additionally, the role involves managing equipment, including warranty, maintenance, and repair. There is a possibility of performing quality control duties related to Good Manufacturing Practices (GMP) for medical gases, which requires specific training.

Requirements

1-2 years of administrative experience (clinical or healthcare setting is preferred)
Tech savvy and experience with Microsoft Office, Google Suite, with strong data entry skills
Ability to quickly learn/adapt to new ERP and CRM systems
Ability to multitask and thrive in a dynamic, fast-paced environment while balancing a heavy workload
Excellent communication skills both written and verbal
Professional, compassionate, positive, motivated, solution-oriented and flexible

Responsibilities

Provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.
Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Provides information/literature to prospective clients.
Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
May be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.