Medical Navigator (Full Time)
Mercy•Springfield, MO
•Onsite
About The Position
Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. The Medical Navigator provides personalized support throughout the patient experience, coordinating care, managing logistics, facilitating communication, and helping patients navigate treatment plans. This role ensures a smooth, efficient process while delivering exceptional service and support to patients and their families.
Requirements
- High school diploma
- Valid Driver's License
- Previous experience in a Medical Office or customer service position
- Critical thinking and problem-solving skills
- Professional verbal and written communication skills with the ability to type 50 wpm
- Knowledge of Microsoft Office
Nice To Haves
- BLS preferred
Responsibilities
- Provides personalized support throughout the patient experience
- Coordinating care
- Managing logistics
- Facilitating communication
- Helping patients navigate treatment plans
- Ensures a smooth, efficient process while delivering exceptional service and support to patients and their families
Benefits
- medical coverage
- dental coverage
- vision coverage
- paid time off
- tuition support
- matched retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
