Medical Management Operations Coordinator

BC&L INC•Austin, TX

1d•Remote

About The Position

The Medical Management Operations Coordinator reports to the Admin team Supervisor and provides high-level virtual support to the Vice President & Director of Medical Management at Prime Dx, playing a key role in ensuring smooth implementations and day-to-day operations. This flexible, catch-all position requires a proactive and organized professional who can manage a wide range of administrative responsibilities in a remote environment. From managing communications and scheduling to assisting with audits, projects, and internal resources, this role is essential to the success of the department.

Requirements

High school diploma required
Proven experience as an administrative or office assistant, preferably in a healthcare or operations setting.
Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
Familiarity with office management tools, digital filing systems, and virtual collaboration platforms (e.g., Teams, SharePoint, Zoom).
Excellent time management skills and the ability to prioritize and manage multiple tasks.
Strong attention to detail and effective problem-solving abilities.
Outstanding written and verbal communication skills.
Highly organized, adaptable, and able to thrive in a remote team environment.
Must be able to remain in a stationary position for 80% of the time.
Must use close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and expansive reading.
Must be able to lift or move items up to 18lbs.
Must have the ability to move files, open filing cabinets and bend or stand as necessary.

Nice To Haves

additional education or certifications Preferred

Responsibilities

Manage daily communications, including phone calls, emails, ticketing system, and special requests.
Support department operations by updating templates, editing PDFs, and contributing to audits, projects, and process improvements.
Schedule, organize, and assist with orientation and our tech-stack training for new team members.
Prepare and distribute regular reports and presentations; maintain secure digital filing systems and ensure compliance when handling confidential information.
Conduct internal audits and keep team resources accurate and up to date.
Coordinate external member surveys and research individual requests as assigned.
Maintain and update the team’s SharePoint, intranet page, policies, and procedures.
Serve as a backup to other administrative and support teams when needed.
Provide direct support for special projects assigned by the Administrative Team Supervisor, Director/VP, fostering a professional and collaborative virtual team environment.
Performs other duties as assigned.